Overview

At Smartech Vault, we prioritize customer satisfaction. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

Eligibility for Refunds

• Refunds are only eligible for services that are incomplete or not delivered as promised.
• Requests for refunds must be made within 14 days of purchase or project commencement.
• Refunds will not be issued for change of mind, delays caused by client actions, or issues outside of Smartech Vault's control.

How to Request a Refund

To initiate a refund, please contact us at support@smartechvault.com with the following details:

• Your name and contact information
• Order or project reference number
• Reason for the refund request

We will review your request and respond within 3-5 business days.

Refund Process

If your refund request is approved, the refund will be processed using the original method of payment within 7-10 business days. You will receive an email confirmation once the refund is processed.

Non-Refundable Services

• Custom software development services once work has commenced.
• Consultation services after the session has been provided.
• Maintenance contracts after the contract period has started.

Changes to this Refund Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page with the updated date. We recommend reviewing this page periodically to stay informed about our refund policies.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at support@smartechvault.com or call us at +1 800-123-4567.